COVID-19 FAQs
Last updated: 6/13/2022
Monday thru Friday we are closed between 2am and 8am.
Saturday and Sunday we are open 24 hours.
Additional information about our health and safety efforts is available in person at North Star.
Please follow all safety directions provided by our team for everyone to stay safe, including:
We’re sanitizing critical touchpoints, requiring riders and staff to wear properly fitting face masks, requiring social distancing when boarding and disembarking, for your safety and ours. Learn more here.
All impacted events have been rescheduled for the following dates.
Tickets that were purchased through North Star Mohican Casino Resort at the Star Club can be refunded in person. Additional questions regarding tickets purchased online can be directed to Marie at marie.collom@northstarcasinoresort.com or 715-787-2536.
To request a refund for tickets purchased online visit etix.com/ticket/online/help.jsp#event-canceled
Check-out time has been resumed to 11:00 AM daily.
All reservations can be canceled or rescheduled by calling the hotel: 715-787-3110 extension 2550.
The RV Park is now open for the 2021 season.
In addition to our general initiatives, hotel rooms will be vacant for 24 hours between each new occupancy, ensuring rooms can be deep cleaned and sanitized properly including all linens being washed using chlorine.
All catering services are suspended at this time.
Yes, but slot machines continue to be spaced out to practice social distancing suggestions.
Table games are open daily. Check individual games for hours of operation.
Bingo is open. Sessions are held on Fridays, Saturdays, and Sundays. Due to current capacity restrictions, sessions will be limited to the first 124 players. See the bingo page for more information.
Yes, all promotions have resumed as usual.
Drawing check-ins are available through the North Star app, available on any smartphone, to limit touching on-floor kiosks.
All Stay & Play packages and Free Play will expire based on the expiration date on the coupon.
The Tier Level evaluation from 2020 is complete and all guest accounts have been updated for the current tier qualification period.
Yes, all VIP events on-site and off-site have been postponed. Rescheduled dates will be communicated once determined.
Pine Hills Golf Course opened for the 2022 season April 1st, 2022. Bar and grill will be open in a limited capacity and the course will be open when the weather permits.
Your unused mailer offers will expire as normal.
All mailers are on schedule and offers will be on your account as usual.
These matters can be handled by emailing your information to our Database Marketing Manager, Kimberly Leffel: kimberly.leffel@northstarcasinoresort.com