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Frequently Asked Questions

The casino resort will be reopening on Janaury 19th at 7am.

This FAQ will be updated as more information becomes available.

 

Q&A Regarding Precautionary Closure

 

Provided are answers to your common concerns and questions here at North Star Mohican Casino Resort as of January 18th, 2021. Additional updates can be found in our Press Room.
 

 

GENERAL HEALTH & SAFETY

What are our current and future health and safety initiatives?

All current health and safety efforts are still in place.
Plexi-glass barriers installed for Social Distancing.
Hand sanitization and cleaning wipes throughout the entire property.
Property patron capacity will be limited to less than 20%.
All guests and team members will be required to participate in a non-invasive health screen and temperature check.
All guests and team members must adhere to properly wearing an appropriate face mask while inside the casino resort. If you do not have a face mask, one will be provided for you.
To protect the health and safety of our guests, team members, and community, the casino resort will remain a smoke-free facility until further notice. Outdoor smoking area available.
Additional information about our health and safety efforts are available online or in-person at North Star.
Please follow all safety direction provided by our team for everyone to stay safe.
As a precautionary step all of our employees have been tested for Covid 19 prior to returning to work. Regular testing will continue.
 

Restricted Face Masks

North Star Mohican Casino Resort cares about your safety. We have restricted the use of face masks with vents, bandanas and gaiters.

Why? Face coverings with vents/exhaust valves, bandanas and gaiters allow unfiltered exhaled air to escape. If you need an approved face mask, one will be provided.
 

What are our current hours?

We will be reopening on January 19th at 7am
Sunday thru Thursday: 7 AM – 3 AM
Friday & Saturday: 24 hours

 
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ENTERTAINMENT & EVENTS

What events or entertainment are postponed?

  • Eddie Montgomery, rescheduled.
  • Black Label Society, new date to be annouced.
  • Puddle of Mudd, canceled.
  • Michael Bolton, rescheduled.
  • Jay Leno, rescheduled.
  • Jeff Foxworthy, rescheduled.

Rescheduled dates are available on our entertainment page.

All tickets purchased for shows are will be honored at the future event dates.

All entertainment on the floor, The Groove, and The Galaxy Lounge has been cancelled. Continuing entertainment at The Groove, Galaxy Lounge and on the floor is to be determined.
 

How do I receive refunds?

Tickets that were purchased through North Star Mohican Casino Resort at the Star Club can be refunded in person upon our reopening.
Additional questions regarding tickets purchased online can be directed to Marie at marie.collom@northstarcasinoresort.com or 715-787-2536

 
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HOTEL/RV PARK

What time is check-out?

Check out will resume as normal upon reopening. Reservations have been cancelled through January 17th and will be evaluated as needed.
 

How do I cancel reservations?

All reservations have been cancelled for the duration of the temporary closure.
 

Will my same rate be honored if I book following the reopening?

Variable rate applies based on availability and occupancy. Rates will be determined upon reopening date. Please call the hotel front desk to check your rate.
 

RV Park

The RV Park is closed for the 2020 season.

 
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FOOD & BEVERAGE

What outlets will be closed or open?

Embers is currently closed
The Groove is currently closed
The Aroma Deli will be open 7am - Close
 

What Are The Current Dining Procedures?

No beverage consumption on the gaming floor
Beverage consumption is authorized at Bingo hall only
Consumption of food is allowed in designated areas
 

Will you still offer catering services?

All catering services are suspended at this time.

 
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GAMING (SLOTS, TABLE GAMES, & BINGO)

Will ticket vouchers be valid when we reopen?

Ticket vouchers expiring during this closure starting January 14 will need to be brought to the cage cashier to be redeemed.
 

Table Games

All table games are closed until further notice.
 

Bingo

Bingo is closed until further notice.

 
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STAR CLUB

Are bus programs still running?

All bus programs are discontinued until further notice.
 

What will happen to current Star Gazer/mailer offers?

Your unused mailer offers will expire as normal. You will receive your upcoming offers soon, and they will be valid as stated on the coupons once we reopen.

Birthday mailers will be analyzed on a case by case basis.
 

Will my offers drop because I can’t play during the closure?

No, the closure will not affect your future mailings. Your offers are based only on play you have while using your Star Club card.
 

Will the closure affect my tier level?

No, the tier level will be re-evaluated after December 31st and special considerations will be made for those who are close to upgrading or maintaining tier level.
 

Will I receive my mailers late?

February mailers may arrive later than normal. However, your offers will be on your account as usual.
 

I want to change/update my mailing address

These matters can be handled by emailing your information to our Database Marketing Manager at Kimberly.leffel@northstarcasinoresort.com

 
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PROMOTIONS

Due to our temporary closure beginning January 14th, all upcoming promotions, drawings will be rescheduled.

ALL promotional dates are tentative and subject to change.

 
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VIP/PLAYER DEVELOPMENT

How will the temporary closure affect my point accumulation?

Accounts will be frozen effective today and the appropriate staff will analyze point accumulation on a case by case basis.
 

Will the temporary closure affect my tier status?

No, player development and management will analyze on a case by case basis and status will be re-evaluated after June 30th.

When Will I See Last Year's Tier Level Updates?

The Tier Level evaluation from 2020 is still underway and all guest accounts will be updated soon.
 

Am I able to contact my host during the temporary closure?

All host contacts will be available online following the temporary closure.
 

Have VIP events been cancelled or postponed?

Yes, all VIP events on-site and off-site have been postponed. Rescheduled dates will be communicated once determined.

 
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SPONSORSHIP & DONATIONS

Will my stay and play package or Free Play won at events, etc. expire?

We will honor all stay and play packages and free play that was received through a donation or sponsorship for an extended 90 days past expiration date as of September 24th. All packages that expire prior to September 24th will not be honored with the 90-day extension.
 

Will I still receive a response for my sponsorship or donation request?

All sponsorship or donation requests will be answered upon reopening. This is subject to change.
 

Will I still receive my Win/Loss Statement upon request?

Requests for win/loss statements will not be processed until the date of reopening.
 
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ADDITIONAL OPERATIONS

Pine Hills Golf Course

Pine Hills Golf Course, including the Club House and Pro-shop will be closed effective September 24th at 3:00 P.M. until the 2021 season.
 

 
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More Winners

Karl P. won $22,608 Friday, January 8th
Kathleen L. won $14,000 Monday, January 4th
Philip D. won $19,360 Monday, January 4th
David S. won $20,004 Sunday, January 3rd
Randy J. won $14,588 Saturday, January 2nd
John H. won $14,374 Friday, January 1st
NOTICE: North Star Mohican Casino Resort is Reopening On Jan 19th at 7am
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